Terms of Service

1. About these Terms

These Terms of Service ("Terms") are an agreement between you and Roam Labs LLC, a New York limited liability company ("Roam", "we" or "us"). They cover the Roam website, apps and everything you can do in them (together, "Roam").

By creating an account or using Roam, you agree to these Terms. These documents also apply and are part of the agreement:

• our Community Guidelines, which explain what you can and can't share;
• any extra terms we show you when you buy something or use a specific feature (for example, at checkout).

Our Privacy Policy explains how we handle your personal information. Please read it too.

If you don't agree to these Terms, please don't use Roam.

2. Who can use Roam

Age. You must be at least 13 years old to use Roam. If the law where you live sets a higher minimum age for using a service like Roam without a parent's consent, you must be at least that age. We ask for your month and year of birth when you sign up.

If you're under 18. You may use Roam if you meet the minimum age above. If you're under 18 (or under the age of adulthood where you live), please review these Terms with a parent or guardian. You need a parent's or guardian's permission to buy anything on Roam.

Other conditions. You can't use Roam if we've previously banned your account, or if the law prohibits you from using it.

3. Your account

• Give accurate information when you sign up, and keep it up to date.
• One person per account. Don't share your account or let someone else use it. You're responsible for what happens on your account. Keep your password private, and tell us at support@roam.app straight away if you think someone else has got in.
• Usernames. Pick a username that doesn't pretend to be someone else or a business you don't represent, and doesn't break our Community Guidelines. We may take back or change a username that does, or one that a trademark owner rightly asks us to release.
• Invites. If you join through someone's invite link, your new account automatically follows the person who invited you (unless their map is set to Only me). You can unfollow them at any time.

4. Your content

"Your content" means anything you add to Roam: your verdicts and scores for cities, notes, memories, trips and visit dates, photos, comments, your profile, and reports you send us.

You own your content. Posting it on Roam doesn't give us ownership of it.

The permission you give us. So that Roam can work, you give Roam a license to use your content. It is:

• non-exclusive (you can still use your content anywhere else);
• worldwide and royalty-free (we don't pay for it, and you don't pay us);
• limited in purpose: we may host, store, copy, process, resize and crop, display and send your content only to run, secure and improve Roam and to provide the features you use, and to show it to the people your settings allow (Everyone, people who follow you, or only you) and to comply with the law. If your map is set to Everyone, this includes letting search engines index and show your public page;
• sublicensable only to the service providers who help us run Roam (for example hosting, photo storage and email) and, for an order you place, the partners in §5, and only for those purposes.

We don't use this license to put your content in our advertising or marketing. If we ever want to feature something you made, we'll ask you first.

When the license ends. The license for a piece of content ends when you delete it or delete your account, with these exceptions:

• copies in our backups may last up to 7 days before they are overwritten and, after an account deletion, the 30-day period in which you can restore your account;
• we may keep content longer if the law requires it, if we need it to deal with a report, a legal claim or a safety issue, or to enforce these Terms;
• anything someone else has already copied outside Roam (for example a screenshot), or a copy a search engine still shows, is outside our control.

When you delete your account, your comments on other people's memories are deleted too. If someone saved a city from one of your memories to their Want to go list, they keep the city on their list, but it's no longer linked to you.

Your promises about your content. By posting content you confirm that:

• you created it, or you have all the rights and permissions needed to post it and to give us the license above;
• if it shows other people, you have their permission where the law requires it, and it doesn't invade anyone's privacy;
• it's true where it presents something as fact, and it follows these Terms and the Community Guidelines.

Feedback. If you send us ideas or suggestions, we may use them without paying you or owing you anything.

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5. Things you order from us (prints, postcards and similar)

Roam doesn't sell physical products today. If we offer them (for example a printed map of your travels or a postcard made from your photo), this section applies when you place an order.

The extra permission an order needs. When you order something made from your content, you give Roam and the companies that print, pack and deliver it permission to copy, adapt (for example resize, crop or color-correct) and print your content, and to send it to the address you give us, only to make and deliver that order and to handle any problem with it. This permission ends once the order is delivered and any return or reprint window has closed, except for records we must keep by law.

Your promises about an order. You confirm that:

• you have the rights to every photo and word on the item, including permission from anyone recognizable in a photo where the law requires it;
• for a postcard sent to someone else, you have that person's name and address legitimately, and you believe they're happy to receive mail from you;
• the item doesn't break the Community Guidelines or the law.

We or our printing partners may refuse or cancel an order that we reasonably believe breaks these rules. If we cancel, you get a full refund.

Map credits on prints. Printed maps include the credits our map providers require (for example "© Mapbox © OpenStreetMap contributors"). We can't remove them.

6. Using Roam the right way

You agree to follow our Community Guidelines. There is no place on Roam for objectionable content or abusive behavior toward other people. In particular, you won't:

1. Post false facts. Share honest opinions, but don't present something false as fact about a person, place or business. Don't post fake verdicts, verdicts about places you haven't been, or verdicts you were paid or rewarded for (for example by a hotel, tour company or tourism board you work for or with).
2. Harass or threaten anyone, or post hateful, violent, sexual or otherwise harmful content described in the Community Guidelines.
3. Impersonate a person, business or Roam, or misrepresent who you are or who you're connected to.
4. Expose people. Don't post someone's home address, phone number, private documents, where they are right now or where they'll be, or private photos of them, without their permission.
5. Use content you don't have rights to, including photos found online, or anything that infringes someone's copyright, trademark, privacy or publicity rights.
6. Collect data from Roam with bots, scrapers or other automated tools, or gather other users' information (including their maps, follows or photo links) to build lists, profiles or other services.
7. Manipulate Roam, for example by creating fake or multiple accounts, automating follows, likes, saves or comments, or trying to influence what others see through coordinated activity.
8. Break or get around Roam's security, privacy settings or limits; probe, scan or test our systems for weaknesses (except through a responsible disclosure to security@roam.app); or interfere with Roam's operation.
9. Copy or reverse engineer Roam's software, except where the law allows it despite this restriction.
10. Use Roam for commercial purposes we haven't agreed to, such as advertising, selling, or posting on behalf of a business.
11. Send false or bad-faith reports, or use reporting to harass someone.
12. Break the law or help anyone else break these rules.

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7. Other people on Roam

Roam hosts what users share; it doesn't speak for them. Memories, verdicts, comments, photos and profiles on Roam come from the people who post them. They are those people's views, not Roam's, and we don't check them before they appear. We are not responsible for content posted by other users.

You're responsible for how you deal with other users. Roam has no in-person features: we don't arrange meetups and we don't check who people are. If you choose to contact or meet someone you know through Roam, that is your decision, and you're responsible for it.

We may review and remove content, but we don't have to. We may (but aren't obliged to) look at, filter, limit or remove content and accounts, including to enforce these Terms. Not removing something doesn't mean we approve of it.

Disputes between users. If you have a disagreement with another user, it's between you and them. To the extent the law allows, you release Roam from claims and damages of any kind arising out of or connected with such a dispute. If you live in California, you waive California Civil Code section 1542, which says: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." This release doesn't apply to claims caused by Roam's own fraud, gross negligence or willful misconduct, or where the law forbids it.

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8. Reporting, moderation, blocking and appeals

Reporting. You can report a memory, a comment, a person or a problem with a city from the menu next to it. We review reports and aim to act on them promptly. We don't tell the person you reported who reported them, unless the law requires us to.

What we may do. If we believe content or an account breaks these Terms or the Community Guidelines, or creates a risk for anyone, we may: hide or remove content; limit what an account can do; suspend or close an account; and, where we believe someone may be in danger or the law requires it, contact the authorities. We decide based on the seriousness of the problem, and we may act without warning in serious cases.

Blocking. You can block another person. They won't be able to see your map or memories or interact with you, and they aren't told that you blocked them.

Appeals. If we remove your content or restrict your account and you think we got it wrong, email support@roam.app within 30 days with your username and what happened. We'll look again and reply.

9. Copyright and our DMCA process

We respect copyright and expect you to as well. If you believe content on Roam infringes your copyright, send a notice to our designated agent:

Copyright Agent, Roam Labs LLC
100 Sample Street, Suite 4, New York, NY 10001
(212) 555-0142
copyright@roam.app

Your notice must include:

1. your physical or electronic signature;
2. a description of the copyrighted work you believe is infringed;
3. where the material is on Roam (a link is best);
4. your name, address, phone number and email;
5. a statement that you believe in good faith the use isn't authorized by the copyright owner, its agent or the law;
6. a statement that the information in your notice is accurate and, under penalty of perjury, that you are the owner or authorized to act for the owner.

If we remove your content. We'll tell you promptly that we removed it because of a copyright notice, and send you a copy of the notice (we may remove the sender's personal contact details where the law allows).

Counter-notice. If we removed your content and you believe it was a mistake or you had permission, you can send a counter-notice to the same address with: your signature; a description of the removed content and where it appeared; a statement under penalty of perjury that you believe in good faith it was removed by mistake or misidentification; your name, address and phone number; and a statement that you consent to the jurisdiction of the federal court for your address (or, if you live outside the US, any judicial district where Roam may be found) and will accept service from the person who sent the original notice. We may restore the content 10 to 14 business days after we receive a valid counter-notice, unless the person who complained tells us they've filed a lawsuit.

Repeat infringers. We close the accounts of people who repeatedly infringe copyright, in appropriate circumstances.

Sending a false notice or counter-notice on purpose can make you liable for damages.

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10. Roam's software, name and design

Roam's apps, website, design, logos and the name "Roam" belong to us or our licensors. We give you a personal, non-exclusive, non-transferable, revocable license to use Roam for your own non-commercial use, following these Terms. You may not use our name or logo in a way that suggests we endorse you, without our written permission.

Roam includes open source software and map data from other organizations. Their licenses are listed on our Open source licenses page, and those licenses govern that software where they differ from these Terms.

11. Travel information is for inspiration only

Opinions, not advice. Friends' memories and verdicts, scores, recommendations, Discover, city tags and anything else on Roam are personal opinions and general information to help you get ideas. They are not professional travel, safety, security, health, medical, visa, immigration, legal or financial advice. Some city information (such as the short tags that describe a city) is generated automatically, partly with AI, and may be wrong.

No guarantees about places. We don't check, and can't guarantee, that any place, business or activity mentioned on Roam is accurate, open, available, safe, legal, accessible or suitable for you. Conditions change quickly.

Countries Roam doesn't suggest. Roam leaves cities in some countries out of its suggestions, using the US Department of State's public list of "Level 4: Do Not Travel" advisories. Those cities can still appear elsewhere on Roam, for example on friends' maps or in search. That list may be out of date or incomplete, and it reflects one government's view. A country not being hidden doesn't mean it is safe, and a hidden country isn't a safety rating by Roam. Always check current official advice, such as your own government's travel advisories, before you plan or travel.

Your trips are your decisions. You decide where to go and what to do, and you're responsible for your own safety, documents, insurance, health precautions and following local laws. To the extent the law allows, you accept the risks that come with travel and with any activity you choose to do.

Roam isn't a travel agent. Roam doesn't sell, book or arrange travel, accommodation, tours, transport or any other travel service, and doesn't act as anyone's agent. We aren't responsible for hotels, airlines, tour operators, booking sites or anything that happens on a trip. If you book something through a link on Roam, your contract is with that business, not with Roam (see §14.6).

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12. Location and personal safety

Roam is built around cities, not exact spots. Roam has no live-location feature: it doesn't track you or show other people your device's location. If you turn on location for nearby ideas, Roam uses your rough area (rounded to about 1 km) and doesn't save it; the "you are here" dot on your own map stays on your device. Our Privacy Policy explains this in full.

What you post is up to you, and it can reveal where you are even though Roam doesn't track you (for example a memory logged in a city with today's date). Please think before you share:

• don't post your home address, or where you are at this moment or will be soon;
• remember that dates, photos and notes can reveal patterns, like when you're away from home;
• don't post another person's location, travel plans or photos of them without their permission.

You can choose who sees your map in Settings (Everyone, people who follow you, or only you). If you choose Everyone, your map's public page can be seen by anyone and can appear in search engines. Roam isn't responsible for what other people do with information you choose to make visible.

13. Maps and other third-party services

Roam's maps use services and data from other companies and projects, including Mapbox and OpenStreetMap contributors. Map data may be incomplete or out of date, and borders, names and places shown on a map are not a statement of our views. Your use of maps on Roam is also subject to Mapbox's terms where they apply to end users.

Roam may link to other websites and services we don't control. Their own terms and privacy policies apply, and we aren't responsible for them.

14. Paid features and purchases

Roam's core features are free. We may offer paid features, products or a subscription. Nothing in this section means Roam sells anything today; it explains the rules that apply if and when you buy something.

14.1 General rules for anything you buy

• Price and terms first. Before you pay, we'll show the price, any taxes and delivery costs, what you get, and any renewal, cancellation or refund terms that apply. Those checkout terms are part of this agreement.
• Who handles payment. Payments are processed by our payment providers (for example Stripe), or by Apple or Google if you buy in their app stores. We don't store your full card number.
• Taxes. Prices may not include sales tax, VAT or similar taxes, which we'll add where required and show before you pay.
• Age. You need a parent's or guardian's permission to buy anything if you're under 18.
• No cash value. Where the law allows, promotional credits and perks have no cash value, can't be transferred or sold, and expire as described at checkout.
• Mistakes. If a price or description is clearly wrong, we may cancel the order and refund you in full.

14.2 Subscriptions (for example Roam+)

If we offer a subscription and you sign up:

• It renews automatically at the end of each billing period (monthly or yearly, as shown at checkout) and you'll be charged the then-current price using your payment method, until you cancel.
• Cancel anytime. You can cancel online, in the same way you signed up. If you subscribed on the web, cancel in Settings on Roam. If you subscribed through the App Store or Google Play, cancel in your device's subscription settings; Apple or Google handles that billing. Canceling stops the next renewal; you keep your paid features until the end of the period you've paid for.
• Free trials. If a trial is offered, we'll tell you how long it lasts and the date and amount of the first charge. You won't be charged if you cancel before the trial ends.
• Price and other changes. We'll tell you about a price change or other material change to your subscription in advance, before it applies to you, and you can cancel before it takes effect. Where the law requires your agreement to a change, we'll ask for it. App-store subscriptions follow Apple's or Google's process.
• Reminders and receipts. For web subscriptions, we'll send a confirmation after you subscribe and the reminders the law requires, such as a reminder before a long free trial ends or before a yearly renewal, and an annual reminder.
• Refunds. Except where this section or the law says otherwise, payments are non-refundable and we don't give refunds for partly used periods. App-store purchases are refunded by Apple or Google under their policies. If you live in the EU or UK, see §23 for your right to cancel.
• Perks. If a subscription includes a physical perk (for example a free postcard each month), unused perks don't carry over unless the checkout says so, have no cash value and end when the subscription ends. Physical perks also follow §14.3 and §5.

14.3 Physical products (for example map posters and printed items)

• Made to order. Printed items are made for you from your content, so we can't accept returns because you changed your mind, except where the law gives you that right.
• If something's wrong. If your item arrives damaged, faulty or not what you ordered, tell us at support@roam.app within 30 days of delivery, with a photo. We'll reprint it or refund you.
• Previews. On-screen previews are close but not exact; colors and details can vary slightly in print.
• Shipping times. We'll show an estimated shipping time at checkout. If we can't ship within that time (or within 30 days if no time was given), we'll tell you and give you the choice to wait or cancel for a full refund. Refunds for canceled orders are made promptly.
• Your address. Please check it carefully. We aren't responsible for orders that can't be delivered because the address was wrong, but we'll help where we can.
• Ownership and risk. Ownership of the item and the risk of loss pass to you when we hand it to the carrier, except where the law says otherwise.
• Canceling. You can cancel an order until it goes into production; the checkout and confirmation email will say how.

14.4 Postcards sent to other people

If we offer postcards that we print and mail for you:

• you must have the recipient's permission or a genuine reason to believe they'll welcome mail from you, and you must not send cards to anyone who has asked you not to contact them;
• cards must follow the Community Guidelines and postal rules; we or our mailing partner may refuse to print or mail any card, and will refund you if we do;
• each card may include a small line saying it was sent with Roam and where to read our Privacy Policy;
• you're responsible for the address you give us.

14.5 Tips

If we offer a way to tip Roam:

• tips are a voluntary payment to Roam Labs LLC, a for-profit company. They are not charitable donations and are not tax-deductible;
• tips don't unlock any features, perks or special treatment;
• tips are non-refundable, except where the law requires or if you were charged by mistake (tell us within 30 days).

14.6 Partner links (for example booking links)

Roam may show links to other companies, such as hotel or activity booking sites. When a link earns Roam money, it will be labeled "Paid link" right next to it.

• Roam may earn a commission if you buy or book through a paid link. Roam doesn't add anything to the price you pay; the price is set by the partner.
• Paid links don't change which cities Roam recommends to you. Recommendations come from your map, the people you follow, information about cities and, if you turn it on, your rough location (see our Privacy Policy), never from commissions.
• Anything you book or buy through a link is a contract between you and that company, under its terms and privacy policy. Roam isn't a party to it and isn't responsible for the booking, the price, availability, cancellations, refunds, or what the company provides.

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15. Ads

Roam doesn't show ads today. If we introduce ads or sponsored content in the future, they will be clearly labeled "Ad" or "Sponsored", they won't be disguised as memories from people you follow, and we'll update these Terms and our Privacy Policy and tell you before they appear. We won't show targeted ads based on personal information to anyone we know is under 18.

16. Ending your account

You can leave at any time. Delete your account in Settings → Account → Delete account. After you ask, your account is hidden straight away and you have 30 days to restore it by signing back in. After 30 days it is permanently deleted. If you have a subscription bought through Apple or Google, cancel it there too; deleting your account doesn't cancel an app-store subscription.

If we stop offering Roam, we'll tell you in advance where we reasonably can, so you have time to save what matters to you.

We can suspend or close accounts. We may suspend or close your account, or limit features, if you break these Terms or the Community Guidelines, if we must to comply with the law, if your account creates risk or harm for others or for Roam, or if we stop offering Roam. Where it's reasonable and safe, we'll tell you why and give you a chance to respond. If we close your account without cause while you have a paid subscription, we'll refund the unused part.

If we close your account for breaking the rules, you may not create a new account without our permission.

What survives. Sections that by their nature should continue after the account ends keep applying, including: the parts of §4 about when the license ends, your promises and feedback; §5 for any order; §7; §9; amounts owed and refunds under §14; and §18 through §24.

17. Changes to Roam and to these Terms

Roam will change. We may add, change or remove features. If we remove a paid feature you've paid for, we'll give you a fair refund or equivalent.

Changes to these Terms. We may update these Terms. If a change is material, we'll tell you in the app or by email before it takes effect, usually at least 30 days ahead, unless the change is needed sooner for legal or security reasons. For a material change, we may ask you to accept the new Terms in the app before you keep using Roam. For other changes, if you keep using Roam after the change takes effect, the new Terms apply. If you don't agree, you can stop using Roam and delete your account.

Changes to the dispute section. Changes to §21 won't apply to a dispute you've already told us about, and you can reject a material change to §21 by emailing legal@roam.app within 30 days of the notice, in which case the earlier version keeps applying to you.

The date at the top shows when these Terms last changed. Earlier versions are available on request.

18. Disclaimers

Roam is provided "as is" and "as available". To the fullest extent the law allows, we make no promises or warranties of any kind, express or implied, about Roam, including warranties of merchantability, fitness for a particular purpose, title or non-infringement.

In particular, and without limiting the above, we don't promise that:

• Roam will always be available, uninterrupted, secure or free of errors, or that your content will never be lost (please keep your own copies of photos that matter to you);
• anything posted by users, including memories, verdicts, comments and photos, is accurate, lawful, safe or appropriate;
• recommendations, Discover, city information, maps or travel advisory information are accurate, complete, current or suitable for you;
• any place, business, activity, partner or trip will be safe, legal, available or as described;
• other users are who they say they are or will behave well, online or offline.

This section doesn't limit the reprint-or-refund promise for physical products in §14.3. If the law doesn't let us disclaim implied warranties for something you buy from us, they apply only for the shortest period the law allows. Some places don't allow some of these exclusions, so some may not apply to you. Nothing here affects rights you have under consumer law that can't be excluded.

19. Limitation of liability

To the fullest extent the law allows:

(a) Roam, its owners, employees, contractors and suppliers won't be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, data, goodwill or opportunity, arising out of or connected with Roam or these Terms, even if we were told such damages were possible.

(b) That includes, for example, anything arising from: content posted by other users or your dealings with them (online or in person); defamation, harassment or privacy claims about another user's content; any trip, booking, place or activity, including injury, illness, loss, theft, cancellation or delay; reliance on recommendations, Discover, city information, maps or travel advisory information; what other people do with information you made visible; third-party services, partners, printers, mailers and carriers; and unauthorized access to your account that wasn't caused by our failure to take reasonable security measures.

(c) Our total liability for all claims arising out of or connected with Roam or these Terms is limited to the greater of US $100 or the amount you paid Roam in the 12 months before the event giving rise to the claim.

What this doesn't limit. Nothing in these Terms excludes or limits our liability for: fraud or fraudulent misrepresentation; our gross negligence or willful misconduct; death or personal injury caused by our negligence; or any other liability that the law doesn't allow us to exclude or limit. If you live in the EU or UK, see §23.

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20. Indemnity

To the extent the law allows, you'll compensate Roam, its owners, employees and contractors for claims, losses, damages and costs (including reasonable legal fees) brought by a third party that arise from: content you post or order; your breach of these Terms or the law; your violation of someone else's rights (including copyright, privacy or publicity rights, or defamation); or your dealings with other users. We'll tell you about the claim, let you take part in the defense at your own cost, and won't settle it in a way that admits fault on your behalf without your agreement.

This section doesn't apply to claims caused by our own breach, negligence or misconduct, and doesn't apply to you to the extent consumer law where you live forbids it.

21. Resolving disputes

Arbitration agreement and class action waiver

Talk to us first. Before starting a claim, you and we agree to try to settle it informally. Send a written notice describing the dispute and what you want to legal@roam.app (or we'll send one to your account email). Both of us will try in good faith to resolve it within 60 days. Time limits for filing are paused during those 60 days.

Arbitration. If we can't resolve it, you and Roam agree that any dispute, claim or controversy arising out of or relating to Roam or these Terms (a "Dispute") will be settled by binding individual arbitration, not in court, except as listed below. The arbitrator decides disputes about whether this section applies, except that a court decides whether the "No class actions", "Public injunctive relief", "Many similar claims" and "Opting out" paragraphs are valid and enforceable. The arbitration will be run by the American Arbitration Association (AAA) under its consumer rules in effect when the claim is filed. The arbitrator may award the same individual relief a court could, but only to the individual party bringing the claim. The Federal Arbitration Act governs this section.

Fees. We'll pay the provider's filing, administration and arbitrator fees above what you'd pay to file in court, as the provider's consumer rules require (unless the arbitrator finds your claim frivolous). Each side pays its own lawyers, unless the law lets the arbitrator award your fees to you; we won't ask you to pay our lawyers' fees unless the arbitrator finds your claim frivolous or brought in bad faith. Hearings may be held by video or phone, or in person in the county where you live, as you choose.

What's not covered. Either of us may: bring an individual claim in small claims court if it qualifies; or ask a court for an injunction to stop misuse of intellectual property or unauthorized access to Roam.

No class actions. You and Roam may bring claims against each other only individually, and not as a plaintiff or class member in any class, collective, consolidated or representative proceeding. The arbitrator can't combine more than one person's claims, except as described under "Many similar claims". If this class waiver is found unenforceable for a claim, that claim (and only that claim) will be decided in court, not in arbitration.

Public injunctive relief. If you ask for public injunctive relief (an order mainly meant to protect the general public, not only you) and the law where you live doesn't let that request be waived or sent to arbitration, that request will be decided by a court after the individual claims are arbitrated, and the court case will be paused until the arbitration ends.

Jury waiver. If a Dispute goes to court for any reason, you and Roam give up the right to a jury trial, to the extent the law allows.

Many similar claims. If 25 or more similar demands are filed against Roam (or by Roam) by the same or coordinated lawyers within 90 days, they'll be handled in batches of up to 100, with one arbitrator and one set of fees per batch, one batch at a time, unless the parties agree otherwise. Time limits for claims waiting in a batch are paused until their batch begins. If a court decides this paragraph can't be enforced for any claim, that claim goes to court instead.

Opting out. You can opt out of this arbitration agreement within 30 days of first agreeing to these Terms by emailing legal@roam.app (or writing to 100 Sample Street, Suite 4, New York, NY 10001) with your name, username or account email, and a clear statement that you're opting out of arbitration. Opting out doesn't affect anything else in these Terms.

Where else this doesn't apply. If you live in the EU or UK, this section doesn't apply to you (see §23).

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22. Governing law

These Terms and any Dispute are governed by the laws of the State of New York and applicable US federal law, without regard to conflict-of-law rules. The Federal Arbitration Act governs the arbitration agreement in §21. Where a Dispute is not arbitrated, it will be decided in the courts named in §21. If you're a consumer living outside the US, you also keep the protection of the mandatory laws of the country where you live.

23. If you live in the EU or the UK

If you're a consumer living in the European Union or the United Kingdom:

• Your local consumer law still applies. Nothing in these Terms removes rights you have under mandatory consumer law where you live.
• Courts, not arbitration. The arbitration agreement and class action waiver in §21 don't apply to you. You can bring a claim in the courts where you live, and the law of your country of residence applies to the extent it gives you more protection than New York law.
• Liability. Instead of §19(a) to (c), we're responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill. We aren't responsible for loss that wasn't foreseeable. We don't exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to exclude.
• Right to cancel a subscription. You can cancel a web subscription within 14 days of buying it for a refund. If you ask us to start the subscription straight away during those 14 days, you agree that, once it has started, any refund will be reduced in proportion to the time you've used. App-store subscriptions follow Apple's or Google's process.
• Personalized products. Printed items made from your content are personalized, so the 14-day right to cancel doesn't apply once production starts. You keep your rights if an item is faulty or not as described.
• Moderation decisions. If we remove your content or restrict your account, we'll tell you why where the law requires, and you can appeal as described in §8.
• Complaints about content. You can report illegal or harmful content with the in-app report menu, and send complaints about content or about how we handled a report or appeal to support@roam.app. We review complaints and reply.

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24. Everything else

• Whole agreement. These Terms (with the documents in §1) are the whole agreement between you and Roam about Roam, and replace any earlier agreements about it.
• Summaries and headings. "The short version" and headings are for convenience only and don't change the meaning of the Terms.
• Severability. If any part of these Terms is found unenforceable, it will be limited as little as needed and the rest stays in effect.
• No waiver. If we don't enforce a part of these Terms straight away, we can still enforce it later.
• Assignment. You can't transfer these Terms to anyone else. We may transfer them to a company that takes over Roam or the part of our business it belongs to, for example in a merger or sale, and that company must honor them.
• Events beyond our control. We aren't responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, pandemics, war, strikes, government action, or outages at internet, hosting, postal or payment providers.
• Sanctions and export. You may not use Roam where US law prohibits it.
• Notices. We may send you notices by email to your account address or in the app. You can send legal notices to legal@roam.app and 100 Sample Street, Suite 4, New York, NY 10001.
• Language. If we translate these Terms, the English version controls, unless the law where you live says otherwise.

25. Contact us

Roam Labs LLC
100 Sample Street, Suite 4, New York, NY 10001
General help: support@roam.app
Legal notices: legal@roam.app
Copyright: copyright@roam.app

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